> ## Documentation Index
> Fetch the complete documentation index at: https://help.beamxr.io/llms.txt
> Use this file to discover all available pages before exploring further.

# App is hanging / stuck

> If BeamXR Live hangs on startup, here are the most common fixes.

# Stuck on "Checking Social Connections" or "Waiting for Media"

## Clear BeamXR Live App Data

1. Open **Quest Settings**
2. Go to **General → Storage → Apps**
3. Scroll to **BeamXR Live**
4. Select **Clear App Data**

<Info>
  This logs you out and resets local settings. You’ll need to log in again.
</Info>

## Check Microphone Permissions

BeamXR Live needs microphone access to initialize streams.

1. Update Permissions:
   * Go to **Library → BeamXR Live (⋯) → App Permissions**
   * Ensure **Microphone** is set to **Allowed**
2. Relaunch BeamXR Live

<Info>
  If you denied microphone access on first launch, uninstall and reinstall the app to be prompted again.
</Info>

***

# Error: "Your session couldn’t be started"

If you see this error, it usually means BeamXR’s access to your social account has been revoked (for example, after a password reset or 2FA change).

## Fix — Refresh your social connections

1. In BeamXR Live, open **Settings → Connections**
2. Remove your existing connected platforms
3. Reconnect each platform and approve all requested permissions
4. Retry starting your stream or recording

<Info>
  If reconnecting doesn’t work, go to the social platform’s own security/settings page, revoke BeamXR access there, then try removing and reconnecting from the headset.
</Info>

***

## Still stuck?

* Check you’re running the latest version of BeamXR Live (update from the Meta Quest Store)
* Restart your headset after changing permissions
* If issues continue, [get in touch on Discord](https://discord.gg/beamxr) and we'd be happy to help.