Stuck on “Checking Social Connections” or “Waiting for Media”
Clear BeamXR Live App Data
- Open Quest Settings
- Go to General → Storage → Apps
- Scroll to BeamXR Live
- Select Clear App Data
This logs you out and resets local settings. You’ll need to log in again.
Check Microphone Permissions
BeamXR Live needs microphone access to initialize streams.- Update Permissions:
- Go to Library → BeamXR Live (⋯) → App Permissions
- Ensure Microphone is set to Allowed
- Relaunch BeamXR Live
If you denied microphone access on first launch, uninstall and reinstall the app to be prompted again.
Error: “Your session couldn’t be started”
If you see this error, it usually means BeamXR’s access to your social account has been revoked (for example, after a password reset or 2FA change).Fix — Refresh your social connections
- In BeamXR Live, open Settings → Connections
- Remove your existing connected platforms
- Reconnect each platform and approve all requested permissions
- Retry starting your stream or recording
If reconnecting doesn’t work, go to the social platform’s own security/settings page, revoke BeamXR access there, then try removing and reconnecting from the headset.
Still stuck?
- Check you’re running the latest version of BeamXR Live (update from the Meta Quest Store)
- Restart your headset after changing permissions
- If issues continue, get in touch on Discord and we’d be happy to help.